Privacy Policy — Kettell Windows

Last updated: November 1, 2024 · Effective immediately

1. Introduction

Kettell Windows ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We may collect the following categories of personal information:

Contact Information: Name, phone number, email address, and mailing/service address.
Project Details: Type of service requested, number of windows/doors, project scope, and notes you provide.
Usage Data: IP address, browser type, pages visited, time on site, and referring URLs collected automatically via cookies and analytics.
Communications: Records of calls, emails, or messages between you and our team.
Financial Information: Payment details processed through secure third-party payment processors. We do not store card numbers on our servers.

3. How We Use Your Information

We use the information we collect to:

Respond to your quote requests and inquiries
Schedule and perform installation and repair services
Process payments and send invoices
Send appointment confirmations and follow-up communications
Improve our website, services, and customer experience
Comply with legal obligations and resolve disputes
Send promotional communications (with your consent, and you may opt out at any time)

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:

Service Providers: Trusted vendors who assist in operating our business (e.g., CRM software, scheduling tools, payment processors) under strict confidentiality agreements.
Legal Compliance: When required by law, court order, or governmental authority.
Business Transfer: In connection with a merger, acquisition, or sale of all or part of our business.
With Your Consent: For any other purpose with your explicit consent.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyze traffic, and support advertising campaigns (including Bing/Microsoft Ads). Types of cookies we use:

Essential Cookies: Required for the website to function properly.
Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
Advertising Cookies: Used to measure the effectiveness of our ad campaigns (e.g., Microsoft Clarity, Bing UET).

You may disable cookies through your browser settings, though some features may not function correctly as a result.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, provide services to you, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, customer records are retained for 7 years following the completion of services.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to access the personal information we hold about you
Right to correct inaccurate or incomplete information
Right to request deletion of your personal information (subject to legal retention requirements)
Right to opt out of marketing communications at any time
Right to data portability where technically feasible

To exercise any of these rights, please contact us at privacy@kettellwindows.com or call (555) 123-4567.

8. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

9. Security

We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us:

📧 privacy@kettellwindows.com
📞 (555) 123-4567
📍 123 Window Way, Portland, OR 97201